The shipment is moving. The follow-up should be too.
A non-delivery report, or NDR, records an unsuccessful delivery attempt. The next step may be to clarify an address, understand when the buyer is available, request another attempt or arrange a return.
When that information is spread across courier portals, calls and spreadsheets, your team has to reconstruct the same conversation repeatedly. Wayuvega keeps the shipment, recorded responses and available actions together.
How it works
Review the exception
Open the NDR queue and inspect the shipment’s reported delivery issue and current status.
Reach the customer
IVR or Wayuvega staff follows up with the buyer. Merchants review the call history and responses in the panel.
Choose the next action
Use the available response and courier options to request a reattempt or a return, where supported.
Track the outcome
Follow the case through the queue and the shipment’s tracking history so the next operator has the same context.
Calling is handled by IVR or the Wayuvega team.
Calls are made through IVR or manually by Wayuvega staff. Your team reviews the call history, available recordings, customer responses and delivery actions in the merchant panel.
This makes the response useful to the whole operations team. The person reviewing a shipment can see what has already happened before deciding on the next step.
Automate follow-up while keeping decisions visible.
Auto NDR supports configured follow-up rather than requiring your team to start every case from scratch. Channels, attempts and actions depend on the merchant configuration and the courier’s integration.
Give employees the access they need through scoped team permissions. A support user can review the context while an authorised operations user handles the available delivery actions.
- Pending, initiated and closed NDR views
- Customer responses and call history
- Reattempt or return requests where supported
- Shipment tracking and team permissions
Questions about NDR management
Who calls the customer for an NDR?
The call is placed through IVR or manually by Wayuvega staff. Merchants review the results, history and available recordings in their panel.
Will every reattempt request lead to delivery?
No. A request still depends on the customer, the courier and the shipment’s current state. Wayuvega helps your team follow up and track the outcome; it does not guarantee a successful reattempt.
Can my employees handle NDR cases?
Yes. Merchants can create team users and assign scoped access. Give each employee the read or write permissions required for their responsibilities.
Can I prevent some NDR cases before dispatch?
Order confirmation, return-risk insights and buyer status updates can help your team act earlier. Wayuvega connects those capabilities with the NDR workflow in the same merchant account.