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Sign up at merchant.wayuvega.in/merchant-signup, then complete the business and account details requested during onboarding. Our team can help with the setup for your business.

Complete your merchant onboarding, add a pickup location and review the payment arrangement for your account. Then prepare the recipient, item and package details and check courier serviceability.

Yes. Wayuvega supports Shopify order sync, order updates and fulfilment with courier tracking references. Configure your store connection and manage those orders from Channel Orders.

Yes. Create a forward or reverse order from the panel, prepare draft orders or upload multiple orders through the bulk workflow. Your own systems can also connect through the API.

Yes. Create team users and choose which screens each person can read or change. Write access includes read access. You can edit permissions and activate or deactivate users as responsibilities change.

Log in at merchant.wayuvega.in/login with your registered account. If you cannot access your account, contact the support team with your registered email and business details.

Wayuvega supports prepaid, postpaid and COD net-off arrangements. Availability and terms depend on your merchant account setup; contact the team to discuss the arrangement for your business.

Charges depend on pickup and delivery pincodes, package weight and dimensions, payment type and courier service. Use the panel’s rate and serviceability tools to review available options.

Eligible shipping charges can be adjusted against COD collections according to your account setup. Review remittance reports and applicable adjustments to understand the net amount.

COD settlement terms vary by merchant. Your remittance reports show the relevant periods, COD values, remitted amounts and pending amounts. Contact the team for the terms configured for your account.

Open the shipment details to review freight, COD fees, return charges and applicable adjustments. Wallet transactions and COD remittance reports provide the related account context.

Open Weight Disputes, review the courier weight and charge, then accept or contest it as appropriate. You can attach supporting photos, files or links and follow the dispute status.

Yes. The panel provides shipment and COD reports, configurable shipment report columns and scheduled email reports. Choose the available report, filters and format for your workflow.

Create Forward Order takes you through recipient details, pickup, payment and items, package details and courier selection. You can use smart allocation or choose an available courier yourself.

Yes. Save draft orders, review missing information with readiness checks and book them when they are ready. The draft workflow also supports duplication and bulk processing.

Yes. Use the reverse-order workflow to prepare a return pickup. You can also set a checklist, such as the item, brand, condition and photos, that the pickup agent verifies at the buyer’s door; a failed check is flagged in your panel. Available services and checks depend on the courier, pickup location and package.

Check the pickup and delivery pincodes in the serviceability tool. Available courier services depend on the route, package and payment type; coverage is not the same for every service.

Use All Shipments and shipment details to see status history, or share the customer tracking link. Bulk tracking lets your team look up multiple shipments together.

Wayuvega provides WhatsApp and SMS order confirmation, with IVR calling and fallback attempts. Configure eligible order types, confirmation delay and supported calling settings for your account.

Yes. Configure WhatsApp and SMS updates for selected shipment milestones. Your team can follow the same shipment history in the merchant panel.

The NDR workflow groups delivery exceptions into pending, initiated and closed queues. Customer calls are made through IVR or manually by Wayuvega staff. Merchants review call history, recordings and customer responses in their workspace, then request a reattempt or return where supported. Auto NDR follow-up depends on the account configuration.

RTO Predictor provides return-risk insights and courier recommendations before dispatch. Use them to prioritise customer confirmation and make informed decisions. Predictions do not guarantee delivery.

Yes. The panel supports shipping labels, shipment invoices and pickup manifests, including bulk document workflows. Use the label and invoice settings to configure supported account details and content.

Create a merchant account and contact the Wayuvega team. The team will provide the API references and guidance for your integration.

Contact the Wayuvega team after signing up. The team shares the current API references and helps you understand the operations and setup relevant to your account.

Connect order creation, serviceability checks, courier options, shipment tracking and supported shipping operations. The references provided by the team explain the available requests and requirements.

Yes. API operations are visible in the Wayuvega merchant panel, so your operations team can follow the work created by your own systems.

With webhooks configured, Wayuvega sends shipment-status events to your system. Events include tracking context and available delivery-exception information. Follow the integration guidance supplied for your account.

Contact the team for the appropriate testing setup, credentials and request examples before you begin. Confirm which operations create real shipments or trigger other actions as part of your integration review.

Review the latest tracking events and delivery-exception details. If you need help, raise a support ticket with the order reference or AWB and relevant information so the team can investigate.

Use Claim Tracker to raise the case, attach the available evidence and follow its status and messages. The applicable resolution depends on the shipment and courier terms.

Shipment details can provide proof of delivery, QC and sorter images where supplied by the courier. Availability varies by shipment and courier.

Check the response details against the API references provided by the team. Share the relevant request context and error with support, without including credentials in public messages.

Review whether the user is active and has read or write permission for that screen. Update their scoped access to match their responsibilities.

Use Scheduled Email Reports to choose the available report, recipients and daily, weekly or monthly schedule. Check the recipient details and enabled schedule if a report is missing.