Terms of Service

Welcome to Wayuvega ("we," "our," "us," or "the Platform"). These Terms of Service ("Terms") govern your access to and use of Wayuvega's multi courier aggregation platform, website, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services. These Terms constitute a legally binding agreement between you and Wayuvega.

1. Acceptance of Terms

By creating an account, accessing, or using Wayuvega's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of a business, you represent that you have the authority to bind that business to these Terms.

2. Description of Services

Wayuvega provides a technology platform that connects ecommerce businesses and merchants with multiple courier partners for shipping and logistics services. Our Services include:

• Multi courier partner integration and API access
• AI-powered courier selection and shipment allocation
• Real-time shipment tracking and status updates
• Shipping label generation and order management
• NDR (Non-Delivery Report) management and RTO reduction tools
• Analytics dashboard and performance reporting
• Payment processing and billing management
• Customer support and technical assistance

Wayuvega acts as an intermediary between you and courier partners. We do not provide courier services directly but facilitate connections with third-party courier service providers.

3. Account Registration and Eligibility

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. Businesses must be legally registered entities with valid business licenses and GST registration (if applicable).

3.2 Account Registration

To use our Services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Account Security

You agree to immediately notify Wayuvega of any unauthorized use of your account or any breach of security. Wayuvega is not liable for any loss or damage arising from your failure to protect your account credentials.

4. Use of Services

4.1 Permitted Use

You may use our Services only for lawful business purposes and in accordance with these Terms. You agree to:

• Provide accurate and complete information for all shipments
• Comply with all applicable laws, regulations, and courier partner policies
• Ensure all shipped items comply with courier partner restrictions and prohibited items lists
• Maintain proper documentation and records as required by law
• Use the Services in a manner that does not infringe upon the rights of others

4.2 Prohibited Activities

You agree not to:

• Use the Services for any illegal, fraudulent, or unauthorized purpose
• Ship prohibited items including but not limited to: illegal substances, weapons, hazardous materials, counterfeit goods, or items violating intellectual property rights
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts
• Interfere with or disrupt the Services or servers connected to the Services
• Reverse engineer, decompile, or disassemble any part of our platform
• Use automated systems (bots, scrapers) to access the Services without authorization
• Resell or redistribute our Services without written permission
• Provide false, misleading, or inaccurate information

5. Shipping and Delivery

5.1 Courier Partner Services

Wayuvega facilitates connections with third-party courier partners. The actual delivery services are provided by these courier partners, and their terms and conditions apply to the delivery of your shipments. Wayuvega is not responsible for delays, damages, or losses caused by courier partners.

5.2 Shipment Information

You are responsible for providing accurate and complete shipment information including recipient addresses, contact details, product descriptions, and declared values. Incorrect information may result in delivery failures, additional charges, or shipment losses.

5.3 Delivery Timeframes

Delivery timeframes are estimates provided by courier partners and are not guaranteed by Wayuvega. Actual delivery times may vary based on factors including destination, weather conditions, courier capacity, and other circumstances beyond our control.

5.4 Lost or Damaged Shipments

In case of lost or damaged shipments, claims must be filed with the respective courier partner according to their policies. Wayuvega will assist in facilitating claims but is not liable for losses or damages. Insurance coverage, if available, is subject to courier partner terms.

6. Payments and Billing

6.1 Service Fees

You agree to pay all fees associated with your use of the Services, including shipping charges, platform fees, and any additional services. Fees are displayed before order confirmation and are subject to change with prior notice.

6.2 Payment Methods

We accept payments through various methods including credit/debit cards, net banking, UPI, and prepaid account balances. All payments are processed through secure payment gateways.

6.3 Billing and Invoicing

Invoices are generated automatically for all transactions. You are responsible for maintaining accurate billing information and ensuring sufficient funds for payments. Late payments may result in service suspension.

6.4 Refunds

Refund policies are outlined in our Refund Policy. Refunds, when applicable, will be processed according to the terms specified therein.

7. Intellectual Property

All content, features, functionality, and intellectual property of the Wayuvega platform, including but not limited to logos, trademarks, software, designs, and text, are owned by Wayuvega or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Services for your business purposes. You may not copy, modify, distribute, sell, or lease any part of our Services without written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Wayuvega and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Services.

Wayuvega's total liability for any claims arising from the Services shall not exceed the total fees paid by you to Wayuvega in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Wayuvega, its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of any law or third-party rights
• Content or information you provide through the Services
• Shipment of prohibited or illegal items

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting our support team or through your account settings. Upon termination, your access to the Services will be immediately suspended.

10.2 Termination by Wayuvega

We may suspend or terminate your account immediately, without prior notice, if you violate these Terms, engage in fraudulent activities, or for any other reason we deem necessary to protect our Services or other users.

10.3 Effect of Termination

Upon termination, your right to use the Services will cease immediately. Outstanding fees and obligations will remain due. We may delete your account data after a reasonable retention period as required by law.

11. Dispute Resolution

Any disputes arising from these Terms or the Services shall be resolved through good faith negotiations. If negotiations fail, disputes shall be subject to the exclusive jurisdiction of the courts in Delhi, India, and shall be governed by the laws of India.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through a prominent notice on our website. Your continued use of the Services after such changes constitutes acceptance of the modified Terms.

13. Contact Information

For questions about these Terms, please contact us: