Privacy Policy

At Wayuvega ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information and business data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi courier aggregation platform and services.

By using Wayuvega's services, you agree to the collection and use of information in accordance with this policy. We comply with applicable data protection laws including the Information Technology Act, 2000, and related rules in India.

1. Information We Collect

1.1 Business Information

• Company name, business registration details, and GST information
• Business address, contact information, and billing details
• Authorized representative information and contact persons
• Bank account details for payment processing and refunds

1.2 Shipping and Logistics Data

• Shipment details including origin and destination addresses
• Customer contact information (name, phone, email, address) for delivery purposes
• Product information, weight, dimensions, and declared value
• Tracking numbers, AWB numbers, and delivery status updates
• Courier partner selection and performance data

1.3 Usage and Technical Data

• Account login credentials and authentication information
• API usage statistics, request logs, and integration data
• Device information, IP addresses, and browser details
• Website usage analytics, session data, and user preferences
• Communication records including support tickets and email correspondence

2. How We Use Your Information

• Service Delivery: Process shipments, generate shipping labels, and coordinate with courier partners
• Order Fulfillment: Facilitate delivery, provide tracking updates, and manage NDR processes
• Account Management: Maintain your account, process payments, and manage billing
• Communication: Send order updates, delivery notifications, and respond to support requests
• Service Improvement: Analyze usage patterns, optimize AI algorithms, and enhance platform features
• Compliance: Meet legal obligations, prevent fraud, and ensure regulatory compliance
• Marketing: Send promotional communications (with your consent) about new features and services

3. Data Sharing and Disclosure

3.1 Courier Partners

We share necessary shipping information (addresses, contact details, product information) with authorized courier partners (BlueDart, Delhivery, DTDC, Xpressbees, etc.) to facilitate order delivery. These partners are contractually obligated to protect your data and use it solely for delivery purposes.

3.2 Service Providers

We may share data with trusted third-party service providers including payment processors, cloud hosting services, analytics platforms, and customer support tools. All service providers are bound by strict confidentiality agreements.

3.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

Wayuvega implements industry-leading security measures to protect your data:

• Encryption: Data in transit is encrypted over HTTPS (TLS)
• Access Controls: Role-based access controls and multi-factor authentication for sensitive operations
• Security Audits: Regular security assessments, penetration testing, and vulnerability scanning
• Data Localization: Primary data storage within India as per regulatory requirements
• Incident Response: Comprehensive incident response plan and 24/7 security monitoring
• Employee Training: Regular security awareness training for all staff members

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Active Accounts: Data is retained while your account is active and for 7 years after account closure for legal and tax compliance
• Shipping Records: Shipment data is retained for 7 years as required by Indian tax and logistics regulations
• Financial Records: Billing and payment information is retained for 7 years for accounting and audit purposes
• Support Communications: Customer support records are retained for 3 years for service quality improvement

6. Your Privacy Rights

Under applicable data protection laws, you have the following rights:

• Access: Request access to your personal information and receive a copy of your data
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request transfer of your data to another service provider in a machine-readable format
• Objection: Object to processing of your data for certain purposes
• Withdrawal of Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us at privacy@wayuvega.com.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. For detailed information about our cookie practices, please refer to our Cookie Policy.

8. Children's Privacy

Wayuvega's services are intended for businesses and individuals aged 18 years or older. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your data is primarily stored and processed in India. In limited circumstances, we may transfer data to service providers in other countries, but only with appropriate safeguards including standard contractual clauses and adequacy decisions.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by email or through a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when it was last revised.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: