A booked order is only the beginning.
Return to origin, or RTO, happens when a shipment cannot be delivered and travels back to its sender. An unconfirmed COD order, an incomplete address or an unavailable buyer can turn a promising sale into forward freight, return freight and extra work for your team.
Wayuvega brings the decisions before and after dispatch into one merchant workflow. Review the risk, confirm the buyer’s intent, choose an available courier and keep following the shipment when delivery needs attention.
How it works
Review the risk
When RTO Predictor is enabled, review return-risk insights and courier recommendations on supported orders before dispatch.
Confirm the order
Use configured WhatsApp, SMS or IVR confirmation to check the customer’s intent before committing to shipping.
Choose and dispatch
Consider the risk insight alongside serviceability, your courier priorities and the shipment details. Print the label from the panel.
Follow through
Keep buyers informed during transit and bring failed delivery attempts into the NDR workflow for a reattempt or return decision.
Use prediction to decide what needs attention.
RTO Predictor provides a return-risk insight and courier recommendations before dispatch. Your team can use the result to prioritise confirmation and review orders that need a closer look.
A prediction supports judgement. It is not a promise that a particular buyer will accept a shipment, and courier availability still depends on the route, package and account configuration.
Confirmation and communication belong in the same workflow.
Configure order types, confirmation delays, attempts and available follow-up channels. WhatsApp, SMS and IVR can help establish intent before dispatch; shipment status messages and tracking keep buyers informed afterward.
If an attempt fails, IVR or Wayuvega staff can call the customer. Your team sees the responses and call history in the panel, with delivery actions where the courier supports them.
- Confirmation before dispatch
- Status updates on configured WhatsApp and SMS events
- NDR and Auto NDR follow-up
- Call history, customer responses and delivery actions
Questions about RTO management
Is RTO Predictor available now?
Yes. RTO Predictor is available as a merchant-enabled capability. Contact the team to confirm activation and the supported order sources for your account.
Does a low-risk score guarantee delivery?
No. Risk insights help you prioritise actions and courier choice. Customer availability, address quality, courier serviceability and delivery conditions still affect the outcome.
How is RTO management different from NDR management?
RTO management covers prevention before dispatch as well as intervention afterward. NDR management focuses on failed delivery attempts while a shipment is still in the delivery process.
Can I manage returns and COD in the same account?
Yes. The merchant panel brings together forward and reverse shipping, delivery follow-up, shipment charges and COD remittance reports. Available services and settlement terms depend on your account.